Fix Microsoft Store Greys Out the Install Button After License Reset

Quick fix: Run wsreset.exe from Run dialog. Or sign out of Microsoft Store and sign back in. If button still greyed out: open PowerShell (Admin) and run Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}. Reboot. Microsoft Store now offers Install button normally.

After certain operations (license reset, account switch, region change), Microsoft Store may grey out the Install button. Cause: cached state mismatch, license verification pending, or specific app temporarily flagged. Reset clears the state.

What causes this

Microsoft Store caches license state per-app. After license reset (slmgr /rilc), changes account, or region change, Store may not refresh cache:

• Cache stale; shows wrong state.
• Pending re-verification with Microsoft servers.
• Specific app license not yet re-confirmed.
• Sign-in pending refresh.

Method 1: Reset Microsoft Store cache

The standard route.

1. Close Microsoft Store completely.
2. Open Run (Win+R). Type wsreset.exe. Press Enter.
3. Black Command Prompt window opens. Wait 30 seconds. Microsoft Store reopens.
4. Try app page. Install button should be back.
5. If still greyed: continue to Method 2.
6. For specific app cache: Settings → Apps → Installed apps → find the app → Advanced options → Reset. This clears the app’s local data.
7. For licenses specifically: slmgr /rilc in Admin Command Prompt to refresh.

This is the standard fix.

Method 2: Sign out and back in to Microsoft Store

For account sync issues.

1. Open Microsoft Store.
2. Click your profile icon (top right).
3. Click Sign out.
4. Close Microsoft Store completely.
5. Open again. Click profile icon → Sign in. Enter Microsoft account.
6. If using Windows Hello: authenticate.
7. Microsoft Store now refreshes license state with current account.
8. For multiple Microsoft accounts: ensure correct one signed in. Settings → Accounts → Other accounts. Switch.
9. For corporate Microsoft accounts: ensure work account access. May need IT to enable.

This is the account refresh.

Method 3: Re-register Microsoft Store and dependencies

For deeper repair.

1. Open PowerShell as Admin.
2. Re-register Store:

   Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}

3. Re-register dependencies:

   Get-AppxPackage -AllUsers *VCLibs* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}
   Get-AppxPackage -AllUsers *WindowsRuntime* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}

4. Restart Windows Store Install Service:

   net stop wsservice
   net start wsservice

5. Reboot PC.
6. Test app install. Install button should work.
7. For specific Store-related error codes: search the code at support.microsoft.com for targeted fix.
8. For chronic Store failures: run Windows Update troubleshooter (Settings → System → Troubleshoot → Other troubleshooters → Windows Store Apps).

This is the deeper fix.

How to verify the fix worked

• Microsoft Store: Install button is active (clickable, not greyed out).
• Clicking starts download.
• App installs successfully.
• Settings → Apps shows the app after install.

If none of these work

If still greyed: Check region: Microsoft Store account region must match Windows region. For paid apps: payment method may be missing. Ensure: visit account.microsoft.com → Payment & billing → verify payment. For region-locked apps: app not available in your region; greyed out is normal. For age-restricted apps: if Family Safety restricts, parent must approve. For corporate-managed PCs: Intune may restrict specific app installations. Contact IT. For Windows Store version: old version may have bugs. Check Settings → Apps → Microsoft Store → Update (if available). For chronic licensing issues: re-link Microsoft account at account.microsoft.com/devices. For specific app issue: developer pulled or temporarily withdrew. Wait, try later.

Bottom line: wsreset.exe + sign out/in to Microsoft Store. If still greyed: re-register Store via PowerShell + restart Windows Store Install Service. Reboot.