How to Reset a Forgotten Perplexity Password

You forgot your Perplexity password and cannot sign in to your account. This happens when you use a password manager that fails to save the credentials or when you last logged in with Google or Apple single sign-on and now need the password for a different device. Perplexity provides a standard password reset process through email verification. This article explains how to reset your password in three methods and what to do if the reset email does not arrive.

Why Perplexity Uses Email-Based Password Reset

Perplexity stores user accounts with a hashed password and a verified email address. When you request a password reset, the server generates a time-limited token and sends it to the email on file. This token is valid for 60 minutes in most cases. You must click the link in the email within that window to set a new password. The system does not offer security questions or SMS-based reset because Perplexity relies on email as the primary identity verification method.

If you originally signed up using Google or Apple single sign-on, you do not have a Perplexity password. In that case, you cannot reset a password that does not exist. Instead, you must use the same single sign-on method to log in. The steps below cover both scenarios.

Steps to Reset Your Perplexity Password

Method 1: Reset via Email for Email-Registered Accounts

1. Go to the Perplexity login page
   Open your browser and navigate to perplexity.ai. Click the Sign In button at the top right corner of the page.
2. Click the Forgot Password link
   On the sign-in form, locate the link labeled Forgot Password below the password field. Click it to open the password reset request form.
3. Enter your registered email address
   Type the email address you used when you created your Perplexity account. Double-check for typos. Click the Send Reset Link button.
4. Open the reset email
   Check the inbox of the email address you entered. Look for a message from Perplexity with the subject line Reset your Perplexity password. If you do not see it within two minutes, check your spam, junk, or promotions folder.
5. Click the reset link in the email
   Open the email and click the reset password button or link. Your browser will open a new tab with a form to create a new password.
6. Create a new password
   Enter a new password that is at least 8 characters long. Perplexity does not enforce complexity rules, but using a mix of uppercase, lowercase, numbers, and symbols improves security. Confirm the password by typing it again in the second field. Click Reset Password.
7. Sign in with the new password
   You will be redirected to the login page. Enter your email and the new password. Click Sign In to access your account.

Method 2: Use Single Sign-On If You Have No Password

1. Go to the Perplexity login page
   Open perplexity.ai and click Sign In.
2. Click Continue with Google or Continue with Apple
   Select the same provider you used when you first created your account. Do not use the email-and-password fields.
3. Complete the authentication on the provider side
   Sign in to your Google or Apple account if prompted. Grant the requested permissions. You will be logged into Perplexity without needing a password.

Method 3: Reset Password from Within the Perplexity App

1. Open the Perplexity mobile app
   Launch the Perplexity app on your iOS or Android device.
2. Tap the profile icon
   Tap your profile picture or initials in the top left corner of the home screen.
3. Tap Settings
   Scroll down and tap the Settings option.
4. Tap Account
   Under the Account section, tap the Account option.
5. Tap Reset Password
   Tap the Reset Password button. An email with a reset link will be sent to your registered email address.
6. Follow the email instructions
   Open the email and click the reset link. Set a new password using the same steps as Method 1.

Common Issues When Resetting a Perplexity Password

Reset Email Does Not Arrive

The most frequent problem is the reset email not appearing in the inbox. Check your spam, junk, and promotions folders. If you use Gmail, look under the Promotions tab. Add no-reply@perplexity.ai to your contacts or safe sender list. If the email still does not arrive after 10 minutes, request another reset link. Be sure you entered the correct email address. If you used a typo when registering, the reset link will go to the wrong inbox.

Reset Link Expired

The reset link in the email expires after 60 minutes. If you click an expired link, you will see a message that the token is invalid or expired. Return to the login page and request a new reset link. Then click the new link immediately.

Account Created with Google or Apple but Trying to Reset Password

If you created your Perplexity account using Google or Apple single sign-on, you do not have a password. The Forgot Password flow will not work because there is no password to reset. Use the Continue with Google or Continue with Apple button instead. If you want to add a password later for backup, go to Settings > Account > Set Password after you log in.

Forgot Which Email You Used

If you cannot remember which email address you registered with, try signing in with each email you own using the Forgot Password flow. If the email is registered, you will receive the reset link. If not, you will not receive any email. Perplexity does not reveal whether an email is registered for security reasons. If you used Google or Apple single sign-on, try each provider until you get logged in.

Perplexity Account Recovery Options Comparison

Item	Email Registration	Google or Apple SSO
Password exists	Yes	No
Reset method	Forgot Password link sends email	Not applicable; use SSO button
Recovery without email access	Not possible	Recover via Google or Apple account
Can add password later	Already has one	Yes, via Settings > Account > Set Password

You can now reset a forgotten Perplexity password using the email-based flow or bypass the password entirely with single sign-on. If you use the email method, check your spam folder and act within 60 minutes. For accounts created with Google or Apple, always use the same provider button to sign in. As a best practice, save your password in a password manager and keep your recovery email accessible.