Fix Teams Emergency Location Is Not Detected on a Teams Rooms Android Device

Your Teams Rooms Android device is not showing the emergency location, so 911 calls may lack the correct address. This problem usually happens because the device has no location permission, the network blocks location services, or the Teams Rooms app is outdated. This article explains the root cause and gives step-by-step fixes to make the emergency location appear again.

You will learn how to check the device location settings, update the Teams Rooms app, and verify the emergency location in the Teams admin center. The fixes work for all Teams Rooms Android devices, including Logitech, Poly, and Crestron models.

Why Teams Rooms Android Cannot Detect the Emergency Location

The Teams Rooms Android app uses the device’s GPS, Wi-Fi, and cellular data to determine the physical location. When the app cannot access these sources, it reports that the emergency location is not detected. The most common root cause is a missing location permission. Android 10 and later versions require the app to have the location permission enabled, and the Teams Rooms app must request it during the initial setup. If the permission was denied or never granted, the app cannot access the location services.

Another cause is network restrictions. Some corporate networks block GPS or Wi-Fi location services, especially in conference rooms with strong signal interference. The device may also be running an outdated version of the Teams Rooms app that has known location bugs. Microsoft has released multiple updates to fix location detection issues, so an old build can cause the problem.

Finally, the emergency location is not stored on the device. It is assigned in the Teams admin center. If the admin has not set an emergency location for the device, the app cannot display it. The device only shows the location that the admin has configured, so a missing or incorrect assignment will cause the detection to fail.

Steps to Fix Emergency Location Detection on Teams Rooms Android

Follow these steps in order. Each step addresses a possible cause. Start with the simplest fix and move to the more complex ones.

Step 1: Enable Location Access in the Teams Rooms App

1. Open the Teams Rooms app on the Android device.
   Sign in with the room account if you are not already signed in.
2. Go to Settings.
   Tap the gear icon on the main screen. The location is usually in the Device section.
3. Select Location.
   Toggle the switch to On. If the switch is grayed out, you need to grant the permission from Android Settings instead.
4. Restart the Teams Rooms app.
   Close the app completely and reopen it. The app will now attempt to detect the emergency location again.

Step 2: Grant Location Permission in Android Settings

1. Open Android Settings on the device.
   You may need to exit the Teams Rooms app to access the Android home screen. On some devices, you can swipe up from the bottom to see the app list.
2. Go to Apps or Application Manager.
   Find the Teams Rooms app in the list. The name may be Microsoft Teams Rooms or Teams Rooms.
3. Tap Permissions.
   Look for Location in the list of permissions.
4. Set Location to Allow.
   If the option says Allow only while using the app, choose that or Allow all the time. The Teams Rooms app runs in the background, so allowing all the time is recommended.
5. Restart the device.
   A restart ensures the new permission takes effect. After the restart, open the Teams Rooms app and check if the emergency location is detected.

Step 3: Update the Teams Rooms App

1. Check the current app version.
   In the Teams Rooms app, go to Settings > About. Note the version number.
2. Open the Google Play Store on the device.
   Search for Microsoft Teams Rooms. If an update is available, you will see an Update button.
3. Install the update.
   Tap Update and wait for the installation to finish. Do not unplug the device during the update.
4. Restart the Teams Rooms app.
   After the update, open the app and check the emergency location. Microsoft regularly fixes location bugs in app updates.

Step 4: Verify the Emergency Location in the Teams Admin Center

1. Open the Teams admin center.
   Go to admin.teams.microsoft.com and sign in with an account that has the Teams Administrator or Global Administrator role.
2. Go to Teams devices > Rooms.
   Find your Android room device in the list. You can search by the room name or device ID.
3. Select the device.
   Click on the device name to open its details page.
4. Check the Emergency location field.
   If the field is empty or shows an old address, click Edit and enter the correct physical address for the room.
5. Save the changes and wait.
   The device syncs with the admin center. It may take up to 15 minutes for the new location to appear on the device.

If Teams Rooms Still Shows No Emergency Location After the Main Fix

If the emergency location still is not detected, the issue may be related to network or hardware. Here are two additional checks.

Teams Rooms Android device has no GPS signal in a windowless room

The device uses GPS, but GPS signals do not penetrate concrete walls. If your room is interior, the device may rely on Wi-Fi location. Make sure the device is connected to a Wi-Fi network that has a valid internet connection. You can also try moving the device closer to a window temporarily to see if the location is detected. If it is, the issue is the room’s location. Contact your network administrator to enable Wi-Fi location services for that network.

Teams Rooms app shows a generic error like “Location unavailable”

This error usually means the device cannot reach the location service. Check if the device has internet access by opening a web browser on the device and loading any website. If the browser shows no connection, the network is blocking the device. Ask your network team to allow traffic to the Microsoft Teams services and the Google location service, which the app uses for Wi-Fi positioning.

Teams Rooms Android vs Teams Rooms Windows: Emergency Location Handling

Item	Teams Rooms Android	Teams Rooms Windows
Location permission	Must be granted in Android Settings	Uses Windows location service, no per-app permission
GPS dependency	Uses GPS, Wi-Fi, and cellular	Uses Windows location service, which may use GPS or Wi-Fi
Admin center assignment	Same process in Teams admin center	Same process in Teams admin center
Common failure cause	Missing Android location permission	Windows location service disabled

Conclusion

You can now fix the emergency location detection on your Teams Rooms Android device by checking the app settings, granting the location permission, updating the app, and verifying the admin center assignment. Start with the simplest fix, the location toggle in the Teams Rooms app, and work through the steps until the location appears.

After the location is detected, test a call to confirm the correct address is transmitted. For ongoing reliability, enable automatic app updates in the Google Play Store so you always have the latest location fixes. As an advanced tip, use the Teams admin center to assign a unique emergency location to each room device, even if the rooms are in the same building, to avoid confusion during an emergency.

If the problem persists, contact your network administrator to check for firewall rules that block location services. The steps in this article resolve most cases of emergency location not detected on Teams Rooms Android devices.