When a retention policy fails to delete messages in a private channel, the expected cleanup never happens and your organization may face compliance risks. This usually occurs because the policy targets the standard channel message location but misses the private channel message location. In this article, you will learn the exact cause, the step-by-step fix, … Read more
When you configure a Microsoft Teams retention policy to delete messages after a set number of days, you expect all chats to be purged automatically. But for conversations that involve guest users, the cleanup often never happens. The messages stay in the chat history, and your compliance team is left wondering why the policy is … Read more
Your organization set a Teams retention policy to delete chat messages after a set number of days, but messages remain in chats and channel conversations long after the deadline. This usually happens after an administrator changes a compliance or retention policy, and the new settings do not apply as expected. The root cause is often … Read more