When someone @mentions you in a Teams channel or chat, the desktop app should show a red badge and play a notification sound. If the alert never appears, you miss messages and replies. The cause is usually a mix of notification settings, focus assist, or a cached app state. This article explains the exact settings … Read more
When you use Teams on the web, mentions of your name should produce a notification sound and a visual alert. But sometimes the alert never appears, and you miss important messages. This problem usually comes from browser notification settings, Teams notification preferences, or the way the web app handles permissions. This article explains the root … Read more
You signed in to Microsoft Teams on your phone, and now mentions in chat no longer trigger a notification on your desktop or mobile device. This problem often appears after a fresh sign-in on a new device because Teams resets notification settings or the device syncs with a different profile. The cause is usually a … Read more
When you mention a contact that belongs to a shared mailbox in Microsoft Teams, the person may not receive an alert or notification. This problem occurs because Teams does not treat shared mailbox contacts as individual users with active presence. Instead, the mention appears as plain text, and the notification system skips it. This article … Read more
After migrating to the new Teams client, you may notice that @mentions in chats and channels no longer show a red badge or play a notification sound. This often happens because the new Teams app resets notification settings or uses a different background process to deliver alerts. Some users also find that the notification policy … Read more
After you switch to the new Microsoft Teams desktop app, you may find that your messages fail to send. The message stays in the compose box with an error icon, or it shows as sent but never appears in the chat. This often happens because the new Teams client uses a different data storage folder … Read more
Your Teams presence status shows Available when you are in a meeting, or it shows Busy when you are actively typing a message. This mismatch confuses colleagues and disrupts workflow. The root cause is usually a combination of stale cached data, incorrect activity settings, or a conflict between the desktop app and the web client. … Read more
Your Teams presence status on the web shows you as Away when you are actively working, or it shows Available when you have stepped away. This mismatch happens because the web client relies on your activity signals and can miss them when the browser tab is not focused or when background activity is restricted. This … Read more
Your Teams presence status shows Available or Busy even when you are away from your desk, especially right after you sign in on your phone. This happens because Teams combines activity signals from all your devices, and a mobile sign-in can override your desktop settings. The status you see is the result of an automated … Read more
When you open a contact that is linked to a shared mailbox, Teams may show a presence status that does not match reality. You might see a green Available dot for a colleague who is actually offline, or a red Busy indicator for someone who is in a meeting. This happens because Teams cannot read … Read more