You shared a file or folder from OneDrive but now you cannot stop sharing it. The Stop sharing button is grayed out or missing. This happens when the file’s sharing permissions are inherited from a parent folder, or when the file is currently being synced or opened by another person. This article explains why you … Read more
Shared mailboxes in Microsoft 365 do not have their own OneDrive storage. When a user with a shared mailbox license tries to access OneDrive, they see an error or a blank page. This happens because OneDrive is tied to a user account, not a shared mailbox object. This article explains the correct methods to give … Read more
You open a file in OneDrive on the web and can edit it without any problem. Then you open the same file in the desktop version of Word, Excel, or PowerPoint, and you see a read-only message or a sync error. This mismatch happens because OneDrive for Business uses two separate permission models: SharePoint-based permissions … Read more
When you share OneDrive files with a Microsoft 365 security group, those files do not appear in the Shared list of the OneDrive web interface. The standard Shared view only shows files shared with individual people or Microsoft 365 groups, not mail-enabled security groups or distribution groups. This article explains how to locate these files … Read more
You restored a deleted Microsoft 365 user account, but now that user sees an Access Denied error when trying to open OneDrive files or the OneDrive sync app fails to connect. This happens because the restored user’s security token and OneDrive site permissions are not automatically re-linked by Microsoft 365. This article explains why the … Read more
When a user accesses a OneDrive folder that belongs to a Microsoft 365 Group, the permission chain can become difficult to follow. The group itself is the owner of the storage, and individual members inherit access through their group membership. This article explains how to identify which Microsoft 365 Group owns a specific OneDrive site … Read more
When a manager tries to open a former employee’s OneDrive, they often see an access denied error or a blank page. This happens because OneDrive for Business uses site-level permissions that are not automatically transferred after an employee leaves the organization. This article explains the exact permission requirements and provides the step-by-step fix using the … Read more
You open OneDrive for Business in a web browser and click the gear icon to find sharing settings, but the Access Delegation option is missing. This problem typically occurs because Access Delegation is not a native OneDrive feature — it is part of SharePoint site permissions and requires specific admin configuration. This article explains why … Read more
You sign in to OneDrive for Business and see Access Denied on your own files. This is a different error from a shared file permission issue. The problem is almost always caused by the site being locked, the user license being removed, or the admin having deleted your OneDrive site. This article explains the three … Read more
When you are added as a site collection administrator to a SharePoint site, you expect to open all files in that site. However, many site collection administrators cannot open files stored in OneDrive for Business libraries that belong to site members. This problem occurs because site collection administrator permissions do not automatically grant access to … Read more