When you try to use Copilot to summarize a chat or conversation in a Teams shared channel, it may return an error or produce no output at all. This failure occurs because Copilot relies on Microsoft Graph data access policies that do not automatically extend to shared channels in the same way they apply to … Read more
You ask Copilot in Microsoft Teams a question about a meeting you just attended, but it gives a vague response or says it cannot find the information. This often happens because Copilot cannot access the meeting recording or transcript. The root cause is usually a missing meeting recording policy, a disabled transcription setting, or a … Read more
When you ask Copilot in Microsoft Teams to summarize action items from a meeting or chat, it may return no results or a generic response. This problem occurs because Copilot relies on specific data sources and transcription settings to extract tasks from conversations. If the meeting transcript is missing or the chat does not contain … Read more
When you schedule a Microsoft Teams meeting with people outside your organization, the Copilot recap feature may not appear after the meeting ends. This happens because Copilot in Teams relies on Microsoft Graph data access policies that restrict AI-generated summaries to internal participants only. External meeting attendees do not have the same data permissions, and … Read more
When you click Reply in Outlook, Copilot may draft the message using a different email account than the one where the original email was received. This usually happens when you have multiple accounts configured in Outlook, such as a work account and a personal account. The root cause is that Copilot selects the default sending … Read more
You configured a Data Loss Prevention policy in the Microsoft 365 Purview compliance portal, but Copilot still returns content that contains credit card numbers, social security numbers, or other sensitive information. This problem usually occurs because the DLP policy does not include the Copilot workload or because the policy uses a detection rule that Copilot … Read more
You apply a sensitivity label to a SharePoint file to restrict access or prevent Copilot from reading it. But Copilot still summarizes, rewrites, or references the file in its responses. This happens because Copilot reads files based on SharePoint permissions and Microsoft Graph indexing, not solely on the label’s encryption or marking settings. The label … Read more
You ask Copilot a question in Microsoft Teams chat, and the response includes a file that your organization has labeled as Confidential. This exposes sensitive data to users who should not see it. The root cause is a gap between how Microsoft Purview Information Protection sensitivity labels are applied and how Copilot interprets its data … Read more
You open a document protected by a Microsoft Purview Information Protection sensitivity label, such as Confidential or Highly Confidential, and ask Copilot to summarize the content or draft a reply based on it. Instead of returning the expected output, Copilot either refuses to act on the document, returns a generic error message, or skips the … Read more
You have enabled Microsoft Purview auditing for your Microsoft 365 tenant, but the audit log does not display any Copilot prompt events. This means you cannot track what users are asking Copilot or which data sources Copilot is accessing. The root cause is typically that the Copilot-specific audit schema is not enabled or that the … Read more