You see the error “This content cannot be used” when you try to generate, summarize, or rewrite content with Copilot in Word, Excel, or PowerPoint. This error typically appears because Copilot cannot access the file or the data source it needs to complete your request. The root cause is often a file permission issue, a … Read more
When you use Copilot in Microsoft 365 apps, you may see the error message “This prompt violates policy.” This stops your work and prevents Copilot from generating a response. The error occurs because Copilot checks every prompt against your organization’s data usage policies and content filters. These policies are set by your IT admin in … Read more
You type a question in Copilot Chat and see the error: This prompt was blocked by your organization. This message stops your work and leaves you without an answer. The block happens because of content filtering rules set by your IT admin in Microsoft 365. This article explains why the block occurs and shows the … Read more
You need to limit which users in your Microsoft 365 tenant can interact with a specific Copilot Studio agent. By default, agents published from Copilot Studio are available to all users in the tenant who have a Copilot license. This can expose sensitive data or business logic to the wrong audience. This article explains how … Read more
You configured a Data Loss Prevention policy in the Microsoft 365 Purview compliance portal, but Copilot still returns content that contains credit card numbers, social security numbers, or other sensitive information. This problem usually occurs because the DLP policy does not include the Copilot workload or because the policy uses a detection rule that Copilot … Read more
You apply a sensitivity label to a SharePoint file to restrict access or prevent Copilot from reading it. But Copilot still summarizes, rewrites, or references the file in its responses. This happens because Copilot reads files based on SharePoint permissions and Microsoft Graph indexing, not solely on the label’s encryption or marking settings. The label … Read more
You ask Copilot a question in Microsoft Teams chat, and the response includes a file that your organization has labeled as Confidential. This exposes sensitive data to users who should not see it. The root cause is a gap between how Microsoft Purview Information Protection sensitivity labels are applied and how Copilot interprets its data … Read more
You open a document protected by a Microsoft Purview Information Protection sensitivity label, such as Confidential or Highly Confidential, and ask Copilot to summarize the content or draft a reply based on it. Instead of returning the expected output, Copilot either refuses to act on the document, returns a generic error message, or skips the … Read more
Microsoft Purview Audit logs record every action that Copilot takes in Microsoft 365 services. Without these logs, administrators cannot verify how Copilot accesses data or which files it processes. This article explains how to search and interpret Copilot activity events in Purview Audit. You will learn the exact search queries, the required permissions, and how … Read more
You have enabled Microsoft Purview auditing for your Microsoft 365 tenant, but the audit log does not display any Copilot prompt events. This means you cannot track what users are asking Copilot or which data sources Copilot is accessing. The root cause is typically that the Copilot-specific audit schema is not enabled or that the … Read more