Your Teams call queue stops ringing after you change a user’s license. The queue still exists in the Teams admin center, but incoming calls go straight to voicemail or disconnect. This usually happens because the license change removed the phone system or calling plan capabilities that the call queue relies on. This article explains why … Read more
Your Teams Rooms Android device is not ringing when a call comes through the call queue. This leaves callers waiting and your team missing important calls. The cause is usually a combination of call queue routing settings, resource account configuration, and Teams Rooms policies. This article explains the root cause and provides the exact steps … Read more
When a call queue in Microsoft Teams stops ringing for a remote user, the caller hears the queue prompt but the agent never receives the notification. This problem typically appears after a user changes location, switches to a personal device, or when an administrator adjusts call policy settings. The root cause is usually a mismatch … Read more