When you try to upload an image to Perplexity and see the error message “Image Upload Rejected,” the file you selected was not accepted by the system. This usually happens because of file size limits, unsupported image formats, or temporary server issues on the Perplexity side. This article explains the exact causes of the rejection … Read more
When you try to upload an audio file to Perplexity for transcription or analysis, you may see the error “Audio File Too Large.” This happens because Perplexity enforces a file size limit, typically around 25 MB, to keep processing fast and server costs low. The audio file you have exceeds that limit, so the upload … Read more
When you click the Perplexity Chrome extension icon, the search box may appear blank or grayed out. This prevents you from typing a query and using the extension as intended. The issue is caused by a corrupted extension cache, outdated extension version, or conflicts with other browser extensions. This article explains why the error occurs … Read more
You try to log in to your Perplexity account and see the error message “Two-Factor Authentication Failed.” This usually means the six-digit code you entered from your authenticator app or SMS is incorrect, expired, or the time on your device is out of sync. The error can also appear if you are using a backup … Read more
When you try to verify your email address in Perplexity, you may see the error message that the verification link has expired. This usually happens because the link sent to your inbox has a time limit, often 24 hours or less. If you waited too long or used the wrong browser, the link becomes invalid. … Read more
You see the message Subscription Renewal Failed in your Perplexity account, and your Pro features have stopped working. This error usually means the payment method on file was declined by your bank or card issuer. In this article, you will learn why the renewal fails, how to update your payment details, and what to do … Read more
If you see the error message “Cannot Switch Workspace” when trying to move between your Perplexity workspaces, your browser or account session is blocking the workspace change request. This error typically occurs due to a stale authentication token, corrupted browser cache for Perplexity, or a browser extension that interferes with Perplexity’s JavaScript functions. This article … Read more
If you see the message “Background Sync Failed” in Perplexity on your iPhone or iPad, your app cannot refresh search history, spaces, or collections when running in the background. This error usually happens because iOS restricts background activity for apps to save battery life. This article explains why the sync fails and shows you the … Read more
When you see the “Notification Permission Denied” error in Perplexity, the app cannot send you alerts for new answers, follow-ups, or account updates. This usually happens because your browser or operating system has blocked notification access for the site or app. This article explains the root causes of this error and provides clear steps to … Read more
You ask Perplexity a question, and the answer stops in the middle of a sentence. The text just ends, often with no period or closing punctuation. This bug happens when the AI response is truncated due to character limits or a temporary processing error. This article explains why the output cuts off and provides a … Read more