When you try to sign in to Perplexity using Google, the browser may display an error message such as “Something went wrong” or “Access blocked.” This usually happens because your browser’s cached data conflicts with Google’s authentication process or because a browser extension interferes with the sign-in flow. This article explains why the error occurs … Read more
You try to log into Perplexity and see the message “Account Locked.” This error prevents access to your search history, saved collections, and Pro subscription features. The lock usually happens after several failed login attempts or when Perplexity detects unusual activity from your IP address or device. This article explains the root causes of the … Read more
You see the message “Subscription Cannot Be Verified” when you try to use Perplexity Pro features. This error prevents you from accessing GPT-4, Claude 3, or unlimited file uploads. The problem usually happens because of a mismatch between your payment provider and your Perplexity account. This article explains why the error occurs and gives you … Read more
When using the Perplexity API, you may see a 401 error with the message “API Key Invalid.” This error means the server could not authenticate your request because the API key is missing, expired, or incorrect. The problem often occurs after regenerating a key, copying the key with extra whitespace, or using a key for … Read more
You open Perplexity to ask a question and see the message “Model Not Available.” This error prevents you from using the search or reasoning model you selected. The cause is usually a temporary server outage, an account plan restriction, or a misconfigured default model. This article explains why the error occurs and shows you how … Read more
When you hover over a numbered source link in a Perplexity answer, the popup may show “Citation Not Found” instead of the actual source title and URL. This happens when the source link is missing or broken in Perplexity’s internal database. The error can appear on any answer, especially for older threads or queries with … Read more
When you ask Perplexity to analyze or summarize a specific web page, you may see the error message “Page Cannot Be Fetched.” This error means Perplexity could not download the page content from the server. The cause is usually a restriction on the website side, a network issue, or a limitation in Perplexity’s crawling ability. … Read more
The “Search Region Not Supported” error in Perplexity prevents you from running searches or accessing the AI assistant. This error appears when the service detects your IP address or account region as unsupported. It can happen even if you have a valid subscription or are using a supported browser. This article explains the root cause … Read more
You tap on a specific thread in the Perplexity mobile app, and the app immediately closes or freezes. This crash happens only when you open that one conversation, while all other threads work normally. The root cause is often a corrupted data element within that thread, such as a malformed attachment or a broken rendering … Read more
When you tap the voice mode icon in Perplexity and see the error message “Voice Mode Cannot Start,” the app fails to capture or play audio. This error typically occurs because of permission conflicts, microphone hardware issues, or browser settings that block audio access. This article explains the root causes of the voice mode failure … Read more