You are using the Perplexity API and your actual request count is far below the published limit, yet you see a 429 Rate Limit error. This is a known behavior where the API enforces rate limits based on bursts of traffic within a short window, not just total daily usage. This article explains why this … Read more
When you call the Perplexity Sonar model through the API, you expect the response to include citations showing the sources of the information. Instead, the response may contain only the answer text with an empty citations array or no citations field at all. This problem usually occurs because the API request is missing the required … Read more
You try to share a Perplexity thread with a colleague, but the link shows a “Private” error page instead of the content. This usually happens because the thread has default privacy settings that block public access. Perplexity threads are private by default, meaning only you can view them until you change the sharing permission. This … Read more
You open Perplexity in your browser and see a Network Error message. The page fails to load or your search returns no results. This error usually means your browser cannot connect to Perplexity servers or a local setting blocks the connection. This article explains the root causes and provides step-by-step fixes to restore normal access … Read more
When using Perplexity, you may see a generic error message that says “Something Went Wrong.” This error prevents you from searching, viewing results, or using any feature. It can appear after a failed API call, a network interruption, or a corrupted browser state. This article explains the technical causes of this error and provides step-by-step … Read more
You see a red banner or popup that says “Failed to generate answer” when you ask Perplexity a question. This error stops the search and prevents any response from appearing. The message usually appears because of a temporary server outage, a network interruption, or a corrupted browser cache. This article explains the root causes of … Read more
You click a source link in a Perplexity answer and see the message “Sources Failed to Load.” The references that should back up the AI response are missing. This error typically occurs when Perplexity cannot reach the original web page due to a blocked domain, a temporary server issue, or a browser extension that interferes … Read more
When using Perplexity, you may encounter the 429 Too Many Requests error. This error stops your search and shows a message that you have exceeded the allowed number of queries. The error occurs because Perplexity enforces rate limits to maintain server stability and fair usage for all users. This article explains why the 429 error … Read more
You open Perplexity to search for information and see a page that says 503 Service Unavailable. The error means the Perplexity server cannot handle your request right now. This happens when the server is overloaded or undergoing maintenance. This article explains the root cause of the 503 error, when you should retry, and what to … Read more
If you see the message “CAPTCHA Verification Failed” repeatedly when using Perplexity, you are stuck in a loop that prevents any search or action. This error usually means Perplexity cannot confirm you are a human, often due to browser settings, network issues, or a corrupted session. This article explains the root cause and provides clear … Read more