When a SharePoint document library becomes locked without warning, users cannot edit, upload, or delete files. This problem often occurs because records management policies place a hold on the library or individual items. The lock prevents accidental modification of declared records but can feel unexpected if the policy is not clearly configured. This article explains … Read more
When you enable records management on a SharePoint document library, you expect items to be locked only when they are declared as records. However, some administrators find that the entire library becomes locked or that users cannot edit any file even though no records have been declared. This problem occurs because SharePoint applies a site-level … Read more
When you delete a file in SharePoint or OneDrive, it may remain visible in the document library even though the retention policy is active. This happens because retention settings preserve the file metadata and a placeholder entry in the library until the retention period ends. In this article, you will learn why deleted files stay … Read more
You deleted files from a SharePoint document library or a OneDrive folder, but they still appear in search results or in the site’s recycle bin. This is not a glitch. It is caused by a retention policy that is actively preserving those files. When a retention policy is applied to a location, it overrides a … Read more
When you apply a sensitivity label that includes encryption to a SharePoint document, guest users may lose access even if the site permissions allow sharing. This happens because the label’s encryption settings override the site-level sharing policy. In this article, you will learn why label-based encryption blocks guest access and how to identify and fix … Read more
When you share a SharePoint document with a guest user, they may see a blank page or an access denied error. This often happens when a sensitivity label applies encryption to the file. The label encrypts the document in a way that blocks external users. This article explains why label-based encryption blocks guest access and … Read more
When you invite a guest user to a SharePoint site, they may receive a message that access is denied even though you set the correct sharing permissions. This problem often occurs because a Microsoft 365 sensitivity label applied to the site or its documents includes encryption that prevents external access. The label may restrict access … Read more
When you run an eDiscovery search in the Microsoft Purview compliance portal, SharePoint files that should appear in the results are missing. This problem usually happens because the content search query does not include all site locations or because the files are stored in a location that eDiscovery cannot index by default, such as a … Read more
When you run an eDiscovery search in Microsoft Purview, the results might not include SharePoint files you expect to find. This problem often occurs because the search scope, indexing status, or content type is not configured correctly. The root cause is usually a mismatch between where the search is running and where the files are … Read more
When you manage documents in SharePoint, you may need a specific retention policy to apply automatically to every file added to a library. Without a default retention label, each document requires manual labeling or a separate workflow, which increases the risk of non-compliance. SharePoint allows you to set a default retention label at the library … Read more