The Microsoft 365 Copilot user activity report in the admin center may show data that is several hours or even a full day old. This delay prevents you from seeing real-time adoption metrics and troubleshooting user engagement issues promptly. The root cause is usually a combination of data processing latency in the Microsoft Graph and … Read more
When you use Copilot in Microsoft 365, it can read data from SharePoint sites to answer questions and generate content. By default, Copilot indexes all SharePoint sites in your tenant that are not explicitly excluded. This means sensitive or confidential content on specific sites may appear in Copilot responses. You can block Copilot from accessing … Read more
You configured Copilot in Microsoft 365 to block a specific internal SharePoint site, but Copilot still includes content from that site in its responses. This happens because the data source exclusion list in the Copilot admin settings does not apply retroactively to cached or indexed content. This article explains why the block fails, how to … Read more
You want Copilot to generate accurate answers from your SharePoint content, but you are not sure how to configure SharePoint Advanced Management for that purpose. SharePoint Advanced Management provides governance controls that directly affect what data Copilot can access and how it surfaces information from your tenant. This article explains which policies to enable, which … Read more
If you use the Copilot Content Explorer in Microsoft 365, you might see public files that should not appear in your search results. This happens when Copilot indexes content from SharePoint sites or OneDrive folders that are shared broadly with Everyone or Everyone except external users. The result is a cluttered view that includes files … Read more
When you create documents, emails, or presentations using Copilot in Microsoft 365, the output may contain sensitive business information. Without proper protection, that content could be shared outside your organization or accessed by unauthorized users. Sensitivity labels in Microsoft Purview let you apply classification and protection rules automatically to Copilot-generated content. This article explains how … Read more
When you use Copilot in Microsoft 365 apps to draft a document, the final output may arrive without the expected sensitivity label. This label, applied by Microsoft Purview Information Protection, controls access and encryption for confidential content. The root cause is that Copilot generates content in a new temporary file that does not inherit the … Read more
Microsoft 365 administrators need to verify that Copilot does not surface data that should be deleted or held under a retention policy. Copilot generates responses by grounding itself in Microsoft Graph data, which includes emails, documents, and chat messages. If a retention policy is misconfigured or Copilot bypasses it, sensitive expired data could appear in … Read more
When you set a retention policy in Microsoft 365 Purview, you expect it to apply to all Copilot interactions, including chat history. However, many administrators report that the policy does not affect Copilot chats in Microsoft Teams or the Copilot pane. This happens because Copilot chat data is stored in a separate hidden mailbox folder … Read more
You have heard concerns that Microsoft Copilot might expose sensitive company data to unauthorized users. These worries often stem from confusion about how Copilot accesses and presents information from Microsoft Graph, SharePoint, and other data sources. The root cause is usually a misunderstanding of Copilot data access controls rather than an actual data leak. This … Read more