When you ask Copilot in Outlook to summarize recent emails or find messages from a specific person, it may respond with “No recent emails found” even when the mailbox is full of active conversations. This error typically appears because Copilot cannot access the required data due to permission restrictions, indexing delays, or a misconfigured data … Read more
When you use Copilot in Outlook to draft replies or compose new messages, the generated text may not match your personal tone or style. You might see formal language when you prefer a concise or direct approach. This happens because Copilot uses a generic base model that does not automatically learn your writing patterns. This … Read more
Phishing emails are becoming harder to spot. Attackers use real branding, familiar sender names, and urgent language to trick you into clicking malicious links or sharing credentials. Copilot in Outlook can help you analyze suspicious emails without leaving your inbox. This article explains how to use Copilot to detect phishing patterns by examining sender behavior, … Read more
When you use Copilot in Outlook to draft an email based on your Microsoft 365 data, the generated text sometimes includes a citation number like [1] or [2]. Many users expect these numbers to be clickable links that open the source document. They are not. This behavior is by design and is rooted in how … Read more
You need to send a formal reply in Outlook that meets legal standards, but drafting the right language takes time and risks errors. Copilot in Outlook can generate professional, legally cautious responses by pulling context from your email thread and your organization’s data. This article explains how to configure Copilot for legal-grade replies, what settings … Read more
You draft a reply in Outlook and click the Copilot icon to generate a suggested response. The AI writes a full paragraph, but it does not match your intended tone or message. You want to discard the generated text and return to your original draft without losing any unsaved work. This article explains the exact … Read more
Copilot in Outlook can summarize email threads, draft replies, and extract action items from message bodies. However, it does not read file attachments unless you explicitly tell it to. This behavior surprises many business users who expect Copilot to scan every PDF, Word document, or Excel sheet attached to an email. The root cause is … Read more
If you manage multiple projects in Outlook, your inbox can quickly become a jumble of messages from different clients, teams, and tasks. Manually sorting emails into folders or using search filters is time-consuming and easy to miss. Copilot in Outlook can read the content of your messages and automatically group them by a project tag … Read more