You may see a message in the Microsoft 365 admin center or Copilot Studio indicating that Copilot agent use is allowed without the expected license. This warning appears even when you believe your users have the correct Copilot for Microsoft 365 or Copilot Studio license assigned. The root cause is typically a mismatch between the … Read more
You open Microsoft Teams and find that the Copilot icon or prompt is missing from your chat window. This problem stops you from using AI-powered summaries, drafting messages, or asking questions about past conversations. The root cause is typically a licensing assignment delay, an outdated Teams client, or a disabled policy in the Microsoft 365 … Read more
You ask Copilot in Microsoft 365 to open or summarize a SharePoint file you edited five minutes ago, but Copilot returns an error or shows an older version. This happens because Copilot indexes SharePoint content on a schedule, and real-time changes are not always reflected immediately. The search index that Copilot queries may not have … Read more
You are working on a Word document, and you ask Copilot to summarize the latest changes. Instead of reading the current version, Copilot returns text from a previous save or an older draft. This happens because Copilot often reads the last auto-saved version or a cached copy of the file, not the live edits you … Read more
The Work and Web toggle in Microsoft 365 Copilot lets you choose whether Copilot searches your organization’s data through Microsoft Graph or the public internet. When this toggle disappears from the Copilot pane, you cannot control where Copilot pulls information from. This issue usually occurs after a Microsoft 365 update, a change in admin settings, … Read more
When you ask Copilot in Microsoft 365 about a meeting transcript, it sometimes responds with generic statements or says it cannot access that information. This usually happens because the transcript was not saved in a supported location, or the meeting organizer did not record the meeting in Teams. In some cases, Copilot may lack the … Read more
When you open a Teams meeting recap, Copilot may fail to generate action items even though the transcript and summary are present. This usually happens because Copilot relies on specific meeting settings and data sources that are not correctly configured. The problem can also stem from meeting policies that block Copilot from reading the conversation. … Read more
When you click the Summarize button in a Teams channel, Copilot may return an error or produce no output. This problem typically occurs because the conversation is too long, the channel lacks a connected Microsoft 365 file, or your tenant has disabled Copilot for Teams channels. This article explains the specific causes and provides step-by-step … Read more
Copilot in Outlook can draft a reply to an email but sometimes uses the wrong tone. Instead of professional language, the reply may sound too casual or too formal. This problem occurs when Copilot misreads the context of the original email or when the user has not set the correct tone parameter before generating the … Read more
When you try to use Copilot to summarize a long email thread in a shared mailbox, the feature may fail silently or return an error message. This problem occurs because Copilot requires direct access to the mailbox data through Microsoft Graph, and shared mailboxes often lack the necessary permissions or indexing. This article explains why … Read more