You are working on a Word document, and you ask Copilot to summarize the latest changes. Instead of reading the current version, Copilot returns text from a previous save or an older draft. This happens because Copilot often reads the last auto-saved version or a cached copy of the file, not the live edits you … Read more
The Work and Web toggle in Microsoft 365 Copilot lets you choose whether Copilot searches your organization’s data through Microsoft Graph or the public internet. When this toggle disappears from the Copilot pane, you cannot control where Copilot pulls information from. This issue usually occurs after a Microsoft 365 update, a change in admin settings, … Read more
When you ask Copilot in Microsoft 365 about a meeting transcript, it sometimes responds with generic statements or says it cannot access that information. This usually happens because the transcript was not saved in a supported location, or the meeting organizer did not record the meeting in Teams. In some cases, Copilot may lack the … Read more
When you open a Teams meeting recap, Copilot may fail to generate action items even though the transcript and summary are present. This usually happens because Copilot relies on specific meeting settings and data sources that are not correctly configured. The problem can also stem from meeting policies that block Copilot from reading the conversation. … Read more
When you click the Summarize button in a Teams channel, Copilot may return an error or produce no output. This problem typically occurs because the conversation is too long, the channel lacks a connected Microsoft 365 file, or your tenant has disabled Copilot for Teams channels. This article explains the specific causes and provides step-by-step … Read more
When you ask Copilot in PowerPoint to create a presentation from a file, such as a Word document or PDF, the command may fail without generating any slides. This error typically occurs because the file format is unsupported, the file is too large, or the file is stored in a location that Copilot cannot access. … Read more
You ask Copilot in PowerPoint to generate speaker notes for a slide, but nothing happens. The Copilot pane shows a progress indicator that disappears, or it returns an error message instead of notes. This problem typically occurs because Copilot cannot access the slide content, the slide layout is unsupported, or a temporary service issue blocks … Read more
You are working on a Copilot Page that contains a Loop component, but changes made by collaborators do not appear in real time. The component appears stuck, showing an outdated version or a spinning sync indicator. This failure usually occurs because the Loop component relies on a specific Microsoft Graph connection that can be blocked … Read more
When you publish a bot built in Copilot Studio and users see an Authentication Failed error, the bot cannot connect to its required data sources or services. This problem typically occurs because the authentication configuration in the bot or its connected channels is incorrect or missing. Common causes include misconfigured OAuth 2.0 settings, expired or … Read more
When you configure Generative Answers in Copilot Studio, you expect the copilot to pull responses only from the knowledge sources you specify. Instead, it returns information from other sources or the public web. This behavior defeats the purpose of restricting answers to a curated set of documents, SharePoint sites, or Dataverse tables. The root cause … Read more