Fix Notion Page Mention Cannot Find Workspace Member in Suggestion List

When you type @ followed by a colleague’s name in a Notion page, the suggestion list sometimes does not show that person. This happens even when the member is active in the workspace. The problem is almost always caused by one of three settings: the member’s workspace role, their guest status, or a broken workspace sync. This article explains the root cause of the missing mention and provides step-by-step fixes to restore the suggestion list.

Why a Workspace Member Does Not Appear in the @ Mention Suggestion List

The @ mention feature in Notion uses a local index of workspace members. This index is built from the workspace membership data stored on Notion’s servers. When you type @, Notion queries this index and shows only users who have a role of Member or higher. Guests are excluded by design to prevent accidental mentions of external users across the workspace.

The root cause of a missing member is almost always one of the following:

• Incorrect role assignment: The user is set as a Guest instead of a Member. Guests only appear in the suggestion list on pages where they have been explicitly added.
• Partial workspace sync: After a new member joins or a role changes, the suggestion index may take up to 60 seconds to refresh. Typing @ immediately after the change can produce stale results.
• Corrupted member cache: The browser or desktop app caches the member list. A stale cache can omit recently added or re-invited users.
• Deleted or deactivated account: A member who has been removed from the workspace or whose Notion account is disabled will not appear.

Steps to Make a Missing Workspace Member Appear in the Suggestion List

Perform these steps in order. After each step, test the @ mention by typing @ and the member’s name on any page. If the member appears, you can stop.

1. Check the member’s role in workspace settings
   Open Settings & Members from the left sidebar. Click the Members tab. Find the missing user in the list. Look at the Role column. If the role is Guest, change it to Member by clicking the dropdown and selecting Member. The change takes effect immediately, but the suggestion index may need up to 60 seconds to update.
2. Force refresh the suggestion list
   If the role is already Member and the user still does not appear, refresh the suggestion index. On the web browser, press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to perform a hard reload. In the desktop app, close Notion completely and reopen it. After the restart, type @ and the member’s name again.
3. Remove and re-invite the member
   If the hard refresh does not work, remove the member from the workspace and invite them again. In Settings & Members > Members, click the three-dot menu next to the user’s name and select Remove from workspace. Confirm the removal. Then click Invite, enter the user’s email address, and set the role to Member. The user must accept the invitation. After they join, the suggestion list should show them within 60 seconds.
4. Clear the browser or app cache
   If the member is still missing after re-invite, clear the full browser cache. In Chrome, go to Settings > Privacy and Security > Clear browsing data. Select All time and check Cached images and files. Click Clear data. Reload Notion. For the desktop app, uninstall it, delete the local cache folder at %AppData%\Notion (Windows) or ~/Library/Application Support/Notion (Mac), then reinstall the app.
5. Verify the member’s Notion account is active
   Ask the missing user to log in to their Notion account at notion.so. If they cannot log in or see a message about a disabled account, they must contact Notion support to reactivate their account. A disabled account never appears in the suggestion list.

If Notion Still Does Not Show the Member in the Suggestion List

Guest appears only on pages where they are explicitly added

If the user’s role is Guest, they will not appear in the @ suggestion list on any page where they have not been added. To mention a guest, first add them to the page by clicking Share in the top-right corner, entering their email, and selecting Can Edit. After that, the guest appears in the @ suggestion list on that specific page only.

Member appears in some pages but not others

If a Member appears in the suggestion list on some pages but not others, the issue may be a page-level permission restriction. Go to the page where the member is missing. Click Share and verify that the page is not set to Private or restricted to specific users. Change the page share setting to Can Edit for the entire workspace if needed.

Suggestion list shows outdated names or missing profiles

If a member changed their display name recently, the suggestion list may show the old name for up to 24 hours. Ask the member to log out and log back in to force a sync. If the name still does not update, the member should change their display name again in Settings & Members > My Account > Profile.

Notion Member Roles and Mention Visibility Compared

Role	Appears in @ Suggestions on All Pages	Appears in @ Suggestions on Added Pages Only
Owner	Yes	N/A
Member (Can Edit)	Yes	N/A
Member (Can View)	Yes	N/A
Member (Can Comment)	Yes	N/A
Guest	No	Yes

After following the steps above, you should be able to @ mention any workspace member whose role is Member. If the problem persists, check that the member has accepted their invitation and that their Notion account is active. As an advanced tip, you can use the keyboard shortcut Ctrl + / (Windows) or Cmd + / (Mac) to open the command palette and search for a member by name, which bypasses the @ suggestion list entirely.