When migrating user profiles from one domain to another, IT administrators often enable OneDrive for Business Known Folder Move to redirect Desktop, Documents, and Pictures to the cloud. After the migration, users may see duplicate folders appear in their OneDrive—one set named with the old domain profile and another set with the new domain profile. … Read more
When you migrate user profiles from one domain to another, Known Folder Move in OneDrive can create duplicate folders such as Desktop, Documents, and Pictures. This happens because OneDrive associates the folder redirection with the original user security identifier and cannot reconcile the new domain profile path. The result is two sets of the same … Read more
When you enable Known Folder Move to back up the Documents folder to OneDrive for Business, the process may fail with an error message such as “Sorry, OneDrive can’t move this folder right now” or “We can’t move your Documents folder.” This failure typically occurs because Windows still holds file locks on the folder, because … Read more
You see the message “Setting up desktop backup” in OneDrive, but the progress bar never completes. This usually happens when OneDrive cannot finish configuring the Known Folder Move feature for your Desktop folder. The issue is often caused by a corrupted OneDrive sync database, a stale cache file, or a conflict with an existing folder … Read more
When you enable Known Folder Move in OneDrive for Business, your Pictures folder may fail to redirect. You see a message that the move did not complete, or the folder remains in its original location. This problem is caused by specific file path length limits, existing folder permissions, or conflicts with Windows system folders. This … Read more
When you try to enable folder backup in OneDrive for Business, you may see the error message “Folder backup is disabled by your organization.” This means your IT administrator has applied a policy that prevents OneDrive from backing up your Desktop, Documents, and Pictures folders to the cloud. The restriction is controlled through the Microsoft … Read more
After enabling Known Folder Move for the Desktop folder, some users see duplicate shortcuts for the same application or file on their desktop. One shortcut points to the original location under C:\Users\YourName\Desktop, and the other points to the OneDrive-backed location under C:\Users\YourName\OneDrive – Company\Desktop. This happens because KFM redirects the Desktop folder to OneDrive but … Read more
When you enable OneDrive Known Folder Move to back up your Desktop, Documents, and Pictures folders, the process may skip certain files without warning. Files with names containing characters that Windows or OneDrive cannot handle are silently excluded from the move. This article explains why these files are skipped, how to identify them, and the … Read more
You have configured a policy in the Microsoft 365 admin center to enforce Known Folder Move for your organization. However, some users still turn off folder backup in their OneDrive settings. This happens because the policy blocks the initial setup but does not continuously enforce the backup state after it is configured. This article explains … Read more
When you enable Known Folder Move in OneDrive for Business, your Desktop, Documents, and Pictures folders are redirected to your work or school account. In some configurations, personal files that were previously stored in these folders under a personal Microsoft account also move into the business tenant. This can cause confusion, duplicate files, and unexpected … Read more