Known Folder Move is a OneDrive feature that automatically backs up your Desktop, Documents, and Pictures folders to the cloud. When you enable it, OneDrive expects exclusive access to these folders. If another cloud backup service such as Google Drive, Dropbox, or a third-party backup tool is already syncing the same folders, Known Folder Move … Read more
You need to disable Known Folder Move for shared kiosk computers to prevent user folders from being automatically redirected to OneDrive. When KFM is enabled on a shared device, each kiosk user’s Desktop, Documents, and Pictures folders are uploaded to their personal OneDrive, which can cause sync conflicts, storage quota issues, and confusion for the … Read more
You have configured a Known Folder Move policy in Microsoft 365, but your users report that their Desktop, Documents, and Pictures folders remain on the local device instead of being redirected to OneDrive. This usually happens because the policy is not fully applied, a prerequisite is missing, or the client has not processed the latest … Read more
Known Folder Move is a OneDrive feature that redirects your Desktop, Documents, and Pictures folders to OneDrive cloud storage. When the process fails, your files may appear missing, duplicated, or stuck in temporary locations. This article explains why Known Folder Move can fail and provides step-by-step instructions to recover your files. You will learn how … Read more
When you redirect your Desktop, Documents, or Pictures folders to OneDrive using Known Folder Move, some older applications stop working correctly. These legacy apps often use hardcoded local file paths that no longer exist after the move. This article explains why Known Folder Move causes these path breaks, how to identify the affected applications, and … Read more
When you change OneDrive folder backup settings — such as enabling Known Folder Move or adding new folders to sync — employees need clear instructions. Without proper communication, users may lose access to files or experience unexpected sync behavior. This article explains how to plan, draft, and deliver messages about folder backup changes to your … Read more
When you redirect your Desktop, Documents, and Pictures folders to OneDrive using Known Folder Move, OneDrive automatically syncs every file and shortcut in those folders. Personal shortcuts to network drives, local folders, or removable media will also sync to the cloud, which can clutter your OneDrive and cause sync errors when the target location is … Read more
When you use OneDrive Known Folder Move to redirect your Windows Desktop, Documents, and Pictures folders to the cloud, you may end up with two folders named Documents in File Explorer. One is the original local folder still sitting under your user profile, and the other is the OneDrive-managed folder. This duplication creates confusion when … Read more