You uploaded documents to your Copilot Studio agent, but the agent ignores them during conversations. This usually happens because the files are not linked to a knowledge source with the correct configuration. The agent can only read content from knowledge sources that are enabled and properly indexed. This article explains why uploaded files fail to … Read more
When you update a knowledge source in Copilot Studio, the refresh process can sometimes take much longer than expected. This delay prevents your copilot from using the latest data, which can lead to outdated or inaccurate responses. The root cause is often a combination of large data volumes, restrictive API throttling, or inefficient indexing configurations. … Read more
You updated your agent in Copilot Studio, clicked Publish, and the confirmation appeared. But when you test the agent in Teams, Microsoft 365 Copilot, or a custom channel, it still uses the old version. The new topics, changed responses, or updated knowledge sources do not appear. This problem occurs because the published version is not … Read more
When you try to chat with a Copilot Studio agent in Microsoft Teams or a custom website, the message “This bot is not available” appears instead of the expected conversation. This error usually means the agent is not properly configured for the channel you are using or the authentication settings block the connection. The issue … Read more
When you click a link to install a Copilot Studio agent in Microsoft Teams, the installation may fail without a clear error message. This usually happens because of a mismatch between the agent’s deployment settings and the user’s Teams environment permissions. The link may point to a tenant-specific agent that your account does not have … Read more
When you try to use Copilot to summarize a chat or conversation in a Teams shared channel, it may return an error or produce no output at all. This failure occurs because Copilot relies on Microsoft Graph data access policies that do not automatically extend to shared channels in the same way they apply to … Read more
You ask Copilot in Microsoft Teams a question about a meeting you just attended, but it gives a vague response or says it cannot find the information. This often happens because Copilot cannot access the meeting recording or transcript. The root cause is usually a missing meeting recording policy, a disabled transcription setting, or a … Read more
When you ask Copilot in Microsoft Teams to summarize action items from a meeting or chat, it may return no results or a generic response. This problem occurs because Copilot relies on specific data sources and transcription settings to extract tasks from conversations. If the meeting transcript is missing or the chat does not contain … Read more
When you schedule a Microsoft Teams meeting with people outside your organization, the Copilot recap feature may not appear after the meeting ends. This happens because Copilot in Teams relies on Microsoft Graph data access policies that restrict AI-generated summaries to internal participants only. External meeting attendees do not have the same data permissions, and … Read more
When you click Reply in Outlook, Copilot may draft the message using a different email account than the one where the original email was received. This usually happens when you have multiple accounts configured in Outlook, such as a work account and a personal account. The root cause is that Copilot selects the default sending … Read more