Searching for a contract buried in months of email threads can take hours. You might remember the sender or a keyword but not the exact date or subject line. Copilot in Outlook can scan your mailbox and locate specific information without manual scrolling. This article explains how to use natural language queries to find contracts, … Read more
When you use Copilot to draft or rewrite an email in Outlook, the resulting message sometimes contains your email signature twice—once at the bottom of the composed text and again below the reply or forwarded content. This duplication is not a random glitch. It happens because Copilot and Outlook each insert the signature independently during … Read more
You receive an email asking you to review a contract or update a report. Instead of keeping the email in your inbox as a reminder, you can turn it into a task with a due date and priority. Copilot in Outlook reads the email content and generates a task with a title, description, and suggested … Read more
When using Copilot in Outlook, you may find that it cannot read or summarize emails stored in public folders. This limitation occurs because Copilot relies on Microsoft Graph, which does not index public folder content by default. Understanding this access gap helps you avoid confusion and plan alternative workflows. This article explains why public folders … Read more
When you reply to an email using Copilot in Outlook, the generated draft often arrives as plain paragraphs. You want bullet points to make the response scannable and structured. This behavior depends on how you phrase your prompt and which Copilot mode you select. This article explains how to consistently force Copilot to output bullet … Read more
You are a delegate for another user in Outlook and have full calendar permissions. When you ask Copilot to schedule a meeting on behalf of that user, Copilot either refuses, generates an error, or creates the meeting on your own calendar instead. This happens because Copilot does not use the same delegation permissions that the … Read more
You receive dozens of customer emails each day, and quickly gauging the writer’s tone is critical for prioritizing replies. Outlook’s built-in sentiment detection helps you identify positive, negative, or neutral language without reading every line. This feature uses Copilot to analyze the email body and highlight emotional cues such as frustration, satisfaction, or urgency. In … Read more
When you reply to an email in Outlook with Copilot, you expect a fresh draft based on the latest context. Instead, an old reply from a previous email thread sometimes reappears in the compose window. This happens because Copilot caches its generated suggestions locally and on Microsoft 365 servers to improve performance. The cached suggestion … Read more
You may need to disable Copilot in Outlook for certain mailboxes to meet data compliance rules or to reduce unnecessary AI suggestions for shared mailboxes. Copilot in Outlook is powered by Microsoft Graph and Microsoft 365 services. When enabled, it can read email content to generate replies, summarize threads, and draft messages. This article explains … Read more
When you use Copilot in Outlook, it can summarize threads, draft replies, and suggest actions based on your primary mailbox. But if you try to use Copilot on a shared mailbox, you may see an error message or get no response at all. This happens because Copilot relies on Microsoft Graph permissions that are not … Read more