You created an access policy for your Copilot Studio agent, but users report that the restrictions are not enforced. The policy appears correct in the settings, yet agents still access data or perform actions that the policy should block. This problem usually stems from policy inheritance, scope misconfiguration, or a missing publish step. This article … Read more
When you build a custom agent in Copilot Studio, the agent must authenticate to access Microsoft Graph data or third-party APIs. If the agent uses the wrong authentication method, it returns 401 Unauthorized errors, fails to retrieve data, or displays generic responses instead of user-specific information. This problem typically occurs when the agent is configured … Read more
When you build a custom agent in Copilot Studio, the session timeout controls how long an agent can remain idle before it resets. A timeout that is too short causes the agent to restart mid-conversation, forcing users to repeat themselves. This happens because the default session duration is set to a low value that does … Read more
You build a Copilot agent in Copilot Studio, test it, and later cannot find the conversation transcript in the analytics or topic history. The transcript is missing from the Copilot Studio portal even though the agent processed the conversation correctly. This problem usually occurs because the transcript retention settings are misconfigured or because the conversation … Read more
You open the Analytics tab in Copilot Studio and see zero sessions even though your copilot has been published and users are interacting with it. This usually happens because the telemetry pipeline requires a specific set of permissions and data routing rules that are not configured by default. The Analytics dashboard relies on Application Insights … Read more
When your Copilot Studio agent fails to transfer a conversation to a live agent in Omnichannel for Customer Service, customers get stuck with an automated system that cannot resolve their issue. This hand-off failure usually occurs because of missing or misconfigured connections between Copilot Studio, Microsoft Copilot, and the Omnichannel environment. The problem prevents the … Read more
When you build a custom agent in Copilot Studio, you may find that it fails to send an Adaptive Card to a user in Microsoft Teams or another channel. The agent either returns a plain text fallback or shows an error that the card could not be delivered. This problem usually occurs because the Adaptive … Read more
You built an Adaptive Card in Copilot Studio and the Submit button does nothing when a user clicks it. The card renders correctly, but tapping Submit produces no response, no error message, and no conversation flow change. This failure usually occurs because the card action type is misconfigured or the bot’s topic logic does not … Read more
Your Copilot Studio agent responds in the wrong language despite your users typing in English or another expected language. This problem occurs when the agent’s language detection engine misidentifies the user’s locale or when the agent configuration lacks explicit language fallback rules. Microsoft Copilot Studio uses both the user’s browser language header and the agent’s … Read more
You built a Copilot Studio agent and want to embed it on your company website, but the agent refuses to load or the embed code produces an error. This problem usually occurs because the website domain is not authorized in the Copilot Studio publishing settings, or because the agent requires authentication that the website cannot … Read more