You are using Copilot in Microsoft Edge and the chat page reloads repeatedly, erasing your conversation before you finish typing. This auto-refresh loop makes it impossible to complete a single query without losing context. The problem is typically caused by a corrupted browser cache, conflicting extensions, or a misconfigured Edge setting that forces page reloads … Read more
When using Copilot Chat in a browser, the upload file button may appear grayed out or clicking it does nothing. This prevents you from attaching documents, images, or other files to your conversation. The problem typically occurs due to browser permission settings, outdated cache data, or a misconfigured Microsoft 365 content delivery network policy. This … Read more
You try to upload a document in Copilot Chat, but the process stops at the scanning stage. The progress bar fills partway and then freezes. This happens most often with PDFs, Word documents, or images that contain sensitive or complex content. The root cause is the security scanning service that Copilot uses to inspect files … Read more
When you upload a file to Copilot Chat, you may see an error message stating the file type is not supported. This error prevents Copilot from reading or processing the file content. The cause is typically a file format that Copilot cannot parse, such as a binary format, an unsupported extension, or a corrupted file. … Read more
You press the microphone icon in Copilot Chat on Microsoft Edge, but nothing happens. The voice input button appears grayed out, or it flashes briefly and then stops. This problem usually occurs because Edge’s microphone permissions are blocked, the wrong audio device is selected, or a browser extension interferes with the audio stream. This article … Read more
You try to upload an image to Copilot Chat, but the upload fails with a network error. This can happen in Microsoft Edge, Chrome, or the Copilot mobile app. The root cause is often a blocked content delivery network, a proxy interference, or a browser extension that strips image metadata. This article explains why the … Read more
You open the Copilot pane in Microsoft 365 and your previous chat threads are gone. The conversation history panel shows a blank list or only the current session. This problem typically occurs after a Microsoft 365 update, a license re-assignment, or when the Copilot service experiences a temporary data sync failure. This article explains the … Read more