To request information from a deceased person’s Google Account, use Google’s official deceased-user process rather than attempting to reset the person’s password. Google reviews requests and does not provide passwords or other sign-in details.
Choose data access before account closure
Open the official Submit a request regarding a deceased user’s account page linked below. It distinguishes requests to close an account, obtain account data, and request funds. Select the purpose that matches what you need.
Google warns that closing the account prevents it from later processing a request to turn over the account’s contents. If a data request is already pending, wait for that process to finish before submitting a subsequent closure request. Do not choose closure just to notify Google of the death when you still need data.
Follow the request-specific requirements
Google says it may work with immediate family members or representatives and may provide content in some circumstances after review. Read the current form’s requirements for your relationship, authority, and requested action. Supply documents only through the official process when requested.
Keep a private record of the submission and any reference number. Answer follow-up questions through the official correspondence. Do not assume that being named as a recovery contact, paying a bill, or knowing the person’s device unlock automatically gives you authority to obtain every record.
Check whether a prior inactivity plan applies
The person may have used Inactive Account Manager to notify contacts or share selected categories after inactivity. That arrangement is not the same as inheriting the password or receiving unrestricted access. If you receive a data-sharing notice, verify that it is genuine before using its download route.
The ordinary deceased-user request is still subject to Google’s review; approval, content availability, and timing are not guaranteed. Avoid services promising to bypass that review or recover a password on your behalf. If you need advice about legal authority, use an appropriate local professional rather than treating a Google support article as an estate-law decision. Preserve the distinction between a provider’s technical process and your rights and responsibilities regarding the person’s information.
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References
Reviewed against the linked official and developer guidance on October 27, 2026. Available options and screen labels can vary by account, device, region, and organization policy.