Microsoft 365 Copilot Usage Report Shows Zero Active Users: Fix

You open the Microsoft 365 admin center and navigate to the Copilot usage report. The chart shows zero active users even though your team is actively using Copilot in Word, Excel, and Teams. This mismatch between real usage and reporting data can stop you from measuring adoption and justifying your Copilot investment. The root cause is almost always a misconfiguration in how Copilot usage telemetry is collected or how user licenses are assigned. This article explains why the report shows zero users and provides step-by-step fixes to restore accurate reporting.

Why the Copilot Usage Report Shows Zero Active Users

The Copilot usage report relies on telemetry data sent from Microsoft 365 client apps to the Microsoft Graph service. This telemetry is enabled by default for tenants with Copilot for Microsoft 365 licenses. When the report shows zero active users, one of three things has happened.

First, the telemetry setting that allows Microsoft to collect Copilot usage data may be disabled at the tenant level. An administrator or a security policy may have turned off this setting to reduce data sharing. Without telemetry, the report has no data to display.

Second, the user licenses for Copilot might not be assigned correctly. A user must have both a base Microsoft 365 license and an active Copilot for Microsoft 365 license. If either license is missing, expired, or in a grace period, the user is not counted as active.

Third, the report filters may be set incorrectly. The admin center offers date range, product, and user filters. If these filters exclude all users or all activity, the report displays zero active users even when usage exists.

Less common causes include network proxies blocking telemetry endpoints or client apps running in offline mode. These scenarios are harder to diagnose but follow the same troubleshooting path.

Steps to Restore Accurate Copilot Usage Reporting

Follow these steps in order. After each step, check the Copilot usage report to see if the data population begins.

Step 1: Verify You Are Viewing the Correct Report

1. Open the Microsoft 365 admin center
   Sign in with a Global Admin or Reports Reader role. Go to Reports > Usage.
2. Select the Copilot report
   In the left navigation under Usage, click Copilot. The report shows active users, interactions, and top features. Ensure you are not looking at the Microsoft 365 Apps or Teams usage report by mistake.
3. Check the date range
   Click the date range filter at the top right. Set it to Last 7 days or Last 30 days. A date range that starts before the first Copilot license was assigned will show zero users.

Step 2: Confirm Copilot Licenses Are Assigned and Active

1. Navigate to Active users
   In the admin center, go to Users > Active users.
2. Filter by Copilot license
   Click Add filter and select Assigned license. Choose Copilot for Microsoft 365 from the list. Apply the filter.
3. Review the user list
   Check that every user who should have Copilot appears. If a user is missing, assign the license. Click the user name, select the Licenses and apps tab, and check the box for Copilot for Microsoft 365. Save the change.
4. Check license status
   For each user, verify the license status is Active. A status of Expired or In grace period means the user is not counted as active. Renew or reallocate licenses as needed.

Step 3: Enable Copilot Telemetry at the Tenant Level

1. Open Org settings
   In the admin center, go to Settings > Org settings.
2. Find the Copilot setting
   Scroll down and click Copilot. If you do not see this entry, search for Copilot in the search bar at the top.
3. Enable telemetry
   In the Copilot settings pane, look for a toggle labeled Allow Microsoft to collect Copilot usage data or similar wording. Set it to On. Click Save.
4. Wait for data propagation
   Telemetry data may take up to 24 hours to appear in the report. Check the report again the next day.

Step 4: Clear Report Filters

1. Reset all filters
   In the Copilot usage report, click the Reset filters link above the chart. This removes any custom product, user, or date range filters.
2. Verify the default view
   The report should now show all Copilot users across all products. If data appears, a filter was blocking the view.

If Copilot Still Has Issues After the Main Fix

Copilot Usage Report Shows Zero Users for One Specific App

If the report shows activity for Word and Excel but zero users for Teams, the problem is likely that the Teams app is not updated. Copilot in Teams requires Teams version 2.1 or later. Ask users to check for updates in Teams by clicking the three-dot menu and selecting Check for updates. After updating, have the user send a Copilot message in Teams and then check the report after 24 hours.

Report Shows Zero Users After a Security Policy Change

Some organizations use Conditional Access policies to block telemetry endpoints. If you recently changed security settings, check whether the following URLs are blocked: telemetry.microsoft.com and all subdomains, and vortex.data.microsoft.com. Allow these endpoints in your network proxy or firewall. After unblocking, restart the Copilot client apps and generate some usage. The report should populate within 24 hours.

Report Shows Zero Users for a New Tenant

New tenants may take up to 48 hours after the first Copilot license assignment before the report shows any data. This delay occurs because the telemetry pipeline must be provisioned. If 48 hours have passed and the report still shows zero users, repeat Steps 1 through 4 above.

Copilot Usage Report Types: Active Users vs Interactions

Item	Active Users Report	Interactions Report
Description	Counts unique users who performed at least one Copilot action in the selected period	Counts total number of Copilot actions such as prompts, completions, or summaries
Data source	Microsoft Graph telemetry from client apps	Microsoft Graph telemetry from client apps
Typical use	Measure adoption and license utilization	Measure engagement volume and intensity
Reporting delay	Up to 24 hours	Up to 24 hours
Common zero-user cause	Disabled telemetry or missing licenses	Same causes as active users report

You can now diagnose and fix the Copilot usage report when it shows zero active users. Start by verifying the correct report and date range, then check license assignments and tenant telemetry settings. If the issue persists, review network policies and update client apps. For ongoing monitoring, set up a weekly report subscription in the admin center to receive the Copilot usage report by email. This proactive check helps you catch license or telemetry issues before they affect adoption tracking.