Classic Teams still opens on your Android phone instead of the new Teams app. You tap a meeting link or a chat notification, and the old interface appears. This happens because the Android operating system keeps the classic app as the default handler for Teams links and intents. This article explains why the classic app … Read more
When you open the storage report for a department team in Teams, the numbers often do not match what SharePoint shows for the same team. This mismatch happens because Teams and SharePoint count storage differently, and some files live outside the team’s default document library. You will learn the exact reasons for the discrepancy and … Read more
Your Teams desktop app signs into a Microsoft 365 tenant that is not your organization. You see the wrong company name, wrong apps, or you cannot access internal channels. This happens when the Teams app caches the wrong tenant ID or when Windows or Teams policies point to the wrong tenant. This article explains the … Read more
When you register for a Teams webinar in the new Teams desktop app, the confirmation email sometimes never arrives. This leaves attendees unsure whether their registration went through and can cause confusion on the day of the event. The problem usually stems from a registration setting, an email notification policy, or a block on the … Read more
You are sharing your screen in Teams and want to hand over control to a colleague, but the Give Control button is grayed out or unresponsive. This usually happens when Teams detects that your USB headset is busy, which blocks the permission handoff. The problem is tied to how Teams manages audio devices during a … Read more
When you click the emoji or GIF button in a Teams chat on the web, nothing happens. The picker panel stays closed, or the page freezes for a few seconds. This usually happens because of a blocked browser pop-up, an outdated browser, or a corrupted Teams cache. This article explains the root cause and gives … Read more
When you enable channel moderation in a Teams channel, you expect only moderators to start new posts and reply. But guests in that channel can still post, which breaks the moderation rule you set. The problem usually comes from a guest access policy that overrides the channel-level moderation setting. This article explains the exact policy … Read more
When you open a Wiki tab in a shared channel, the content may appear blank or missing. This happens because Wiki tabs store data in a SharePoint-backed OneNote notebook that is tied to the channel’s file location. Shared channels use a separate SharePoint site, and the Wiki tab sometimes fails to connect to that site. … Read more
When you configure Teams external access for a security group, you may find that members of that group still cannot communicate with users outside your organization. This typically happens because external access policies are assigned per-user, not directly to groups. The Teams admin center shows a security group in the policy assignment list, but the … Read more
When your organization uses information barriers in Teams, a chat between an internal user and a guest can still go through even though the policy should block it. This happens because guest users are not subject to the same information barrier policies as internal users. In this article, you will learn why the barrier fails … Read more