Word Errors

When multiple users try to edit a Word document simultaneously, the co-authoring feature allows real-time collaboration. Some document types trigger an “Upload Failed” error during co-authoring, preventing any user from saving changes. This error occurs because Word enforces specific file format and storage requirements for co-authoring to function correctly. This article explains why certain document … Read more

You try to edit a Word document, but you see the message “Selection is locked” and cannot change any text. This happens even though you have checked File > Info > Protect Document and confirmed that “Restrict Editing” is turned off. The cause is almost always a setting in the document that controls editing permissions … Read more

When you try to repair Microsoft 365 or Office through Windows Settings or the Office installer, you may see error code 30015-26. This diagnostic code stops the repair process before it can complete. The error means the repair tool cannot access or modify the Office installation files. This article explains what causes error 30015-26 and … Read more

You try to open a Word document on your own computer or a shared network drive, but Word displays the error “File in Use by Another User” even though no one else has the file open. This happens because Word or the operating system has not released the lock on the file after the previous … Read more

When you open a DOCX file created on a Mac, Word may display a File Conversion dialog box every time. This dialog asks you to select an encoding or confirm the file format before the document opens. The root cause is almost always a mismatch in how the file was saved or a minor corruption … Read more

You see Word error 0x800a03ec when you try to open a macro-enabled template (.dotm file). This error typically means Word cannot load the template due to a corrupted file, a blocked macro setting, or a damaged Normal.dotm global template. The error can also appear when the template references objects or code that Word can no … Read more

When you try to save a Word document to a SharePoint library, you may see error 0x80004005. This error stops the save process and can cause data loss if you do not have a local copy. The error occurs because Word cannot complete the file transfer to SharePoint due to a permission conflict, a corrupted … Read more

After a Microsoft 365 update, Word may crash immediately on startup or when you open a PDF-related menu. The crash is caused by a compatibility conflict between the updated Office code and an outdated version of the Adobe Acrobat add-in. This article explains the root cause of the crash, provides step-by-step instructions to disable or … Read more

When you sign in to Word on a shared computer, the license verification process may get stuck in a loop. You see a prompt asking you to verify your license, you complete the steps, and then the same prompt appears again. This issue occurs because the shared device account does not retain the activation token … Read more