You uploaded documents to your Copilot Studio agent, but the agent ignores them during conversations. This usually happens because the files are not linked to a knowledge source with the correct configuration. The agent can only read content from knowledge sources that are enabled and properly indexed. This article explains why uploaded files fail to … Read more
When you update a knowledge source in Copilot Studio, the refresh process can sometimes take much longer than expected. This delay prevents your copilot from using the latest data, which can lead to outdated or inaccurate responses. The root cause is often a combination of large data volumes, restrictive API throttling, or inefficient indexing configurations. … Read more
You updated your agent in Copilot Studio, clicked Publish, and the confirmation appeared. But when you test the agent in Teams, Microsoft 365 Copilot, or a custom channel, it still uses the old version. The new topics, changed responses, or updated knowledge sources do not appear. This problem occurs because the published version is not … Read more
When you try to chat with a Copilot Studio agent in Microsoft Teams or a custom website, the message “This bot is not available” appears instead of the expected conversation. This error usually means the agent is not properly configured for the channel you are using or the authentication settings block the connection. The issue … Read more
When you click a link to install a Copilot Studio agent in Microsoft Teams, the installation may fail without a clear error message. This usually happens because of a mismatch between the agent’s deployment settings and the user’s Teams environment permissions. The link may point to a tenant-specific agent that your account does not have … Read more
You need to control which employees can use Copilot agents in your Microsoft 365 tenant. Without restrictions, every licensed user can create, share, and run agents. This can lead to security gaps, data leaks, and unapproved automation. This article explains how to use Microsoft Entra ID groups and conditional access policies to restrict Copilot agent … Read more
You may see a message in the Microsoft 365 admin center or Copilot Studio indicating that Copilot agent use is allowed without the expected license. This warning appears even when you believe your users have the correct Copilot for Microsoft 365 or Copilot Studio license assigned. The root cause is typically a mismatch between the … Read more