You need to check how your organization is adopting Microsoft Copilot for Microsoft 365. The Adoption Score feature in the Microsoft 365 admin center gives you a dedicated Copilot Adoption view. This article explains exactly where to find the Copilot Adoption Score, what data it shows, and how to use the filters. You will learn the menu path, the prerequisites, and how to interpret the key metrics.
Key Takeaways: Finding Copilot Adoption Score in Microsoft 365 Admin Center
- Microsoft 365 admin center > Reports > Adoption > Copilot: Direct menu path to the Copilot Adoption Score dashboard.
- Licensing requirement: Users must have a Copilot for Microsoft 365 license to appear in adoption metrics.
- Data refresh cycle: Adoption data updates every 48 hours; recent activity may not appear immediately.
What the Copilot Adoption Score Measures
The Copilot Adoption Score is a dashboard in the Microsoft 365 admin center. It shows how many active users in your tenant are using Copilot across Word, Excel, PowerPoint, Outlook, Teams, and other apps. The score is calculated as a percentage of licensed users who have performed at least one Copilot action in the last 28 days.
The dashboard breaks down adoption by app, by department, and by user. You can see total active users, total actions taken, and the trend over time. The data comes from the Microsoft Graph activity logs for Copilot interactions. Only users with a Copilot for Microsoft 365 license are counted. Guest users and external users are excluded.
The score updates every 48 hours. If you made changes to licenses or users today, those changes will not appear in the dashboard until the next refresh cycle. The dashboard shows data for the trailing 28-day window, not a fixed calendar month.
Prerequisites to View the Copilot Adoption Score
To access the Copilot Adoption Score, you need one of these admin roles in the Microsoft 365 admin center:
- Global Administrator
- Reports Reader
- Usage Summary Reports Reader
- Exchange Administrator
- Teams Administrator
- SharePoint Administrator
- Global Reader (read-only view)
Your tenant must have at least one active Copilot for Microsoft 365 license assigned to a user. The dashboard appears only when the tenant has licensed users. If no licenses are assigned, the Copilot section in Adoption Score will not display.
Steps to Find the Copilot Adoption Score in Admin Center
- Open the Microsoft 365 admin center
Go to https://admin.microsoft.com and sign in with an account that has one of the required admin roles listed above. - Navigate to Reports
In the left navigation pane, click Reports. If the left pane is collapsed, click the hamburger icon at the top left to expand it. - Select Adoption
Under the Reports section, click Adoption. This opens the Adoption Score overview page showing general Microsoft 365 adoption data. - Click the Copilot tab
On the Adoption Score page, you will see a row of tabs: Overview, Communication, Meetings, Content, Teamwork, and Copilot. Click the Copilot tab. - View the Copilot Adoption Score dashboard
The dashboard loads with key metrics at the top: Total Active Users, Total Actions, Adoption Score percentage, and a trend line for the last 28 days. Below that, you see breakdowns by app and by department. - Use filters to refine the view
Click the filter icon at the top right of the dashboard. You can filter by date range, by app Word Excel PowerPoint Outlook Teams, or by department group. Apply filters to see adoption for specific user segments. - Export the data
Click the Export button at the top of the dashboard to download a CSV file of the raw adoption data. The CSV includes user-level details such as last activity date and total actions per app.
Common Issues and Limitations When Accessing the Copilot Adoption Score
Copilot tab is missing from Adoption Score
If you do not see the Copilot tab, your tenant likely has zero Copilot for Microsoft 365 licenses assigned. Assign at least one license to a user in the Microsoft 365 admin center under Billing > Licenses. After assignment, the tab appears within 48 hours.
Adoption Score shows zero active users
This can happen if licensed users have not used Copilot in the last 28 days. Ask users to open Copilot in Word or Outlook and generate a response. The next data refresh will include that activity. Also verify that the user has the correct license assigned and that Copilot is enabled in the tenant via Settings > Org settings > Copilot.
Data in the dashboard does not match manual counts
The dashboard counts a user as active if they performed at least one Copilot action in the trailing 28-day window. If you count users by last activity date manually, the numbers may differ because the dashboard uses a rolling window, not a fixed calendar month. Always use the trailing 28-day window for comparison.
Copilot Adoption Score vs Usage Reports: Key Differences
| Item | Copilot Adoption Score | Copilot Usage Reports |
|---|---|---|
| Location | Admin center > Reports > Adoption > Copilot | Admin center > Reports > Usage > Copilot |
| Time window | Trailing 28 days | Last 7 days, 30 days, 90 days, or 180 days |
| Metrics shown | Adoption percentage, active users, total actions, trend line | Daily active users, actions per user, top apps, top features |
| User-level data | Yes, in CSV export | Yes, in CSV export and in-page table |
| Department filter | Yes | Yes |
| App breakdown | By app Word Excel PowerPoint Outlook Teams | By app and by feature within each app |
The Adoption Score focuses on the percentage of licensed users who are active. Usage Reports give you raw activity counts and deeper feature-level detail. Use Adoption Score for a high-level health check. Use Usage Reports when you need to investigate which specific Copilot features are being used most.
You can now locate the Copilot Adoption Score in the Microsoft 365 admin center under Reports > Adoption > Copilot. Use the dashboard to track adoption trends and identify departments that may need more training. For deeper analysis, export the CSV and combine it with the Usage Reports data to see feature-level adoption. Consider setting up a recurring monthly review of the Adoption Score to monitor growth over time.