Dynamic email lets a compatible message contain interactive actions, such as responding to a document comment without leaving Gmail. It is a separate feature from ordinary links and from AI writing assistance. Turning it off changes how supported messages behave, not whether all HTML email is accepted.
Turn the feature on or off
- Open Gmail on a computer and go to Settings, then See all settings.
- In General, find Dynamic email.
- Select or clear Enable dynamic email.
- Save changes and check a message from a service you already trust.
Google’s instructions state that dynamic email requires Gmail to allow images to display automatically. If you prefer asking before external images load, consider that tradeoff before changing the image setting just to enable an interactive card.
Distinguish compatibility from a broken mailbox
Not every email contains dynamic content, and not every client presents the same interactive experience. An ordinary message staying static is not evidence that the feature failed. Organizational policy and account context can also affect availability.
If an expected action is unavailable, open the underlying trusted service directly and complete it there. For a document comment, for example, use the known document or the service’s own activity view. Avoid installing an extension that claims to unlock interactive email.
Keep the same checks for sensitive actions
An interactive card is still part of a received message. Check the sender and context before submitting information, approving a request, or opening a linked item. The presence of an in-message control is not proof that a request is legitimate.
Dynamic email, smart-feature personalization, and other Google Workspace controls have different purposes. Do not switch unrelated privacy settings until you have identified the specific function you want. If you turn dynamic email off, verify that the service’s normal web workflow remains available for your needs. Use approved applications and preserve access controls rather than forwarding a private interactive message to an external tool for conversion.
Browse Gmail & Google Account help
References
- Complete tasks without leaving a message
- Turn images on or off in Gmail
- Learn about smart features & controls for Google Workspace & other Google products
Reviewed against the linked product guidance, standards, and identified vendor or public-authority guidance on October 29, 2026. Available options and screen labels can vary by account, device, region, and organization policy.